Quality Assurance and Medicaid Services

The Butler County Board of MRDD’s Quality Assurance and Medicaid Services office reports directly to the Superintendent of Butler County MRDD.

The Quality Assurance office includes personnel who:

• Oversees program compliance with external rules and standards
• Listens to concerns or complaints about supports and seek resolution of problem situations
• Assesses the “fit” between the services people get and what they want and need
• Responds to reports of abuse, neglect, or other unusual incidents that affect people with disabilities

Office of Incident Review Quality Enhancement Ombudsman Medicaid Services

Office of Incident Review

This office conducts reviews of all reports of abuse, neglect, or major unusual incidents involving persons with developmental disabilities. This office also monitors responses to incidents. Office staff members work with local law enforcement officials to support investigations and prosecution of individuals who are suspected of abuse and/or neglect of people with developmental disabilities. The office also works closely with Butler County Children Services regarding allegations of abuse and/or neglect of children up to the age of 21.

To report an incident, contact Sandy Donathan at (513) 867-5992 or after normal business hours call (513) 867-5913.

Click here to download the Major Unusual Incident handbook, developed for families.

Quality Enhancement

Quality Enhancement Coordinators visit people with developmental disabilities who live in supported living arrangements or in state licensed care facilities, including those funded through the federal-state “Intermediate Care Facility for the Mentally Retarded” (ICFMR) program. It is the intention of visits to enhance the satisfaction with how an individual is supported within their home.

Ombudsman

The Ombudsman receives and looks into complaints or concerns about services offered through the MRDD program.  The Ombudsman can advise people about how to use the more formal complaint or appeal processes and can make suggestions to the program or its affiliated organizations about how to resolve problems that may result in unfair treatment. The Ombudsman can be reached at (513) 867-5924.

Medicaid Services

Members of the staff of Medicaid Services develop, support, monitor,and maximize the use of Medicaid funded programs such as waivers, TCM (Targeted Case Management), Waiver Administrative Claiming and other financial programs, to assist in funding MRDD programs. Our Early Childhood, Adult Services, and Community Living programs use Medicaid funding. This funding is essential for continuation of quality services.

For more information contact Karen Whalen, Director of Quality Assurance and Medicaid Services, at (513) 867-5671 or e-mail karenw@butlermrdd.org.